Seriously powerful AI, actionable consumer insights!
Chatter equips the right teams with the right insights at the right moment, helping them take action when it matters most. Our conversational format drives 8X more engagement than traditional surveys, giving brands the tools they need to improve their customer and employee experience with intention. Chatter is passionate about delivering great experiences!
Services
Customer Experience
Reputation Management
Voice of Customer - Surveys
2-way messaging
Business Address
Serviced Area
United States
International
State
Regional
Member Offer
CHATTER Google Reviews Program for AAFD Members
Exclusive AAFD Member Benefits
We’re delighted to offer AAFD members negotiated pricing on Chatter services, which is based on the volume of visitors to your site. To help increase traffic and encourage reviews of your business, Chatter will provide the following services:
- Implement POS Integration;
- Direct Google review SMS solicitation to your site visitors who transact with you;
- Offer optional additional reminders, whereby Stingray will send a reminder message to your visitors (i.e., re-target visitors) who did not click the Google solicitation link (“Additional Reminders”);
- Ingest and analyze visitor Google reviews;
- Provide you with unlimited access to Chatter’s real time results dashboard, allowing you to download data anytime. (Results allow you to filter data by location, region, location type, date and survey response.
- Offer training for all dashboard users;
- Provide a Recovery Alert system to address negative user experience;
- Deliver user experience profiles generated from cataloguing open-ended questions across 6,500 experience topics, including a Satisfaction Impact Analysis for each topic;
- Once per quarter upon request, present survey results and key actionable insights to improve customer satisfaction, led by the Stingray Chatter Insights Team.
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