New AAFD Member Benefit – Introducing Chatter by Stingray

We are thrilled to announce a new Member Benefit and Branded Partner Program — CHATTER Google Reviews Program for AAFD Members. This exciting new program is provided by Chatter by Stingray. Chatter equips the right teams with the right insights at the right moment, helping them take action when it matters most. Our conversational format drives 8X more engagement than traditional surveys, giving brands the tools they need to improve their customer and employee experience with intention. Chatter is passionate about delivering great experiences!

Exclusive AAFD Member Benefits

We’re delighted to offer AAFD members negotiated pricing on Chatter services, which is based on the volume of visitors to your site. To help increase traffic and encourage reviews of your business, Chatter will provide the following services:

• Implement POS Integration;
• Direct Google review SMS solicitation to your site visitors who transact with you;
• Offer optional additional reminders, whereby Stingray will send a reminder message to your visitors (i.e., re-target visitors) who did not click the Google solicitation link (“Additional Reminders”);
• Ingest and analyze visitor Google reviews;
• Provide you with unlimited access to Chatter’s real time results dashboard, allowing you to download data anytime. (Results allow you to filter data by location, region, location type, date and survey response.
• Offer training for all dashboard users;
• Provide a Recovery Alert system to address negative user experience;
• Deliver user experience profiles generated from cataloguing open-ended questions across 6,500 experience topics, including a Satisfaction Impact Analysis for each topic;
• Once per quarter upon request, present survey results and key actionable insights to improve customer satisfaction, led by the Stingray Chatter Insights Team.

Why Franchisee business can benefit from Chatter by Stingray 

Franchisees can leverage Chatters Google Review analytics to boost your local reputation, attract more customers, and differentiate yourself from your competitors. Chatter will demonstrate how positive reviews can act as powerful endorsements, showcasing your commitment to quality and customer satisfaction, which can help build trust in your community. Reviews also provide valuable feedback, allowing you to identify areas of improvement and maintain high service standards that align with your franchisor’s expectations. By actively engaging with customers through responses to reviews, you can strengthen customer relationships, demonstrate accountability, and create a personalized touch that distinguishes your specific location while maintaining brand consistency.

For personalized assistance and inquiries, as well as more information on how Chatter by Stingray can help generate more reviews, boost sales, increase your search rankings and know where you stand with your competition, contact Alexis Stewart at astewart@stingray.com directly of inquire by visiting their landing page.